CUSTOMER'S REVIEW

Jonathan Ling
Jonathan Ling
09:13 24 Feb 21
Very professional and informative team. Had some issues with my compressor and after checking, found out that it was the thermistor that was faulty. The guys tried to rectify it without any cost (by swapping the thermistor to another one that wasn't in use), but unfortunately, the whole set was faulty. Made another appt, and they turned up on time, fixed it promptly and also assisted to resolve some minor issues with the AC. Great service.
Sean Tang
Sean Tang
11:50 18 Feb 21
Very professional and efficient
Jesmond Tan
Jesmond Tan
07:30 16 Feb 21
Professional team. Great service, will definitely recommend them to my fam & friends. Will engage their service in the future for my house & shop
Claus Helbing
Claus Helbing
08:55 10 Feb 21
francis law
francis law
04:39 03 Feb 21
Puntuality!Fast response and great pricing!like their service. 🙂
Pei Wen Loo
Pei Wen Loo
03:17 29 Jan 21
I have tried a couple of air con maintenance services but I have to say Cooling City hasn't failed me for the past 3 years. Their staffs are always on punctual (I have met many who has rubber band timing), professional and are very efficient. Loon and Khai have been servicing me and they have went beyond their scope by looking out for rusty compressor bracket and have helped me to clear the choke at my bathroom drainage. I would highly recommend their service!
Chye Lee Ng
Chye Lee Ng
14:16 27 Jan 21
Fast and professional service rendered by Soon and Yong
Shuwen Koh
Shuwen Koh
08:44 27 Jan 21
I’ve been using their service for 5 years at 2 homes. Top notch and friendly attitude. Recommends only the relevant cleaning services
Rani Kaur
Rani Kaur
04:10 27 Jan 21
Satisfied
Ed Chng
Ed Chng
02:49 20 Jan 21
Had my aircon serviced with chemical clean. Very professional service. Service comes with a 3-month warranty which they honoured - they came down to check my aircon no questions asked when I raised some questions, even though they found no problem after that. Excellent service!
Andrew Lam
Andrew Lam
01:55 20 Jan 21
Originally hired by my mum to provide a basic cleaning service for the air-cons for 3 rooms, but upon inspection, was recommended to do a chemical clean for the systems because of bad gunk and dust clogging. Was also informed (with evidence pointed by the crew) that the previous crew was doing a bad job (which my mother already knew as we were having air-con leaks in her room extremely frequently, e.g. 3 weeks after a clean at one point).Was offered a very good price for the clean, and the service was amazing, I had to live with using the aircon at almost full blast (fan speed) and between 21-23 degrees prior to the clean. After the clean I was having to dial down the fan speed and temperature because I was freezing, even at 25 degrees.Props to Yiong and Sen for the clean, great job done. Will recommend.
Pearl Tan
Pearl Tan
04:34 16 Jan 21
Good service from Khai and Loon. Able to provide advice and no hardsell.
Calvin Tan
Calvin Tan
05:35 14 Jan 21
Russell Chan
Russell Chan
02:58 13 Jan 21
Good service. The technicians called before and arrive on time, they also advised some chemical washing was needed.
Francis Foo
Francis Foo
02:09 13 Jan 21
不错。服务好
Man Li Chang
Man Li Chang
12:16 12 Jan 21
Very professional and efficient! Will definitely recommend to my friends.
Quinn L.
Quinn L.
16:35 01 Jan 21
Raja Rajeriro
Raja Rajeriro
09:49 28 Dec 20
Patrick Perker
Patrick Perker
06:54 23 Dec 20
Nilukshie Soosaithasan
Nilukshie Soosaithasan
12:06 17 Dec 20
Hired city cooling for aircon maintenance , they suggested the best solution needed depending on the condition of each air conditioner, Sian and his team did a good job- Thanks
KOO MJ
KOO MJ
06:36 10 Dec 20
They cleaned the Aircon unit very cleanly, and also ensured the surrounding area (floor) was clean. They also did a follow up when there was a problem afterwards.
Wendy Loi
Wendy Loi
12:42 08 Dec 20
1st time engage AC cleaning from City Cooling Engineering thru WhatsApp appointment. Customer service very responsive. The technicians came on time. Technician Hong very patient and expert . Before start cleaning service, he asked any issue from AC , so he can help to troubleshoot. He inspected the unit and show me what he will do. He informed me that compressor need to cleaning too but not hard sell . He explained the pro and let me decide. Strongly recommend City Cooling Engineering 👍🏻
Sunil Gullipalli
Sunil Gullipalli
04:34 08 Dec 20
Loh Yee ling
Loh Yee ling
02:27 08 Dec 20
The Aircon technician was on time. The service is good value and good quality. Overall service is excellent.
Ramesh Rajan
Ramesh Rajan
10:15 03 Dec 20
We had them first time for one time service, and Mr. Sian and Mr.Long did a good job and gave us good discounts for package, their services was so good. Definitely recommended.
Max Ng
Max Ng
05:41 30 Nov 20
Calvin and his installation team is professional and ensure all fine details is properly installed. I am particular with the finishing and I am satisfied with their services. Kudos to the team! Thank you
Calvin Ng
Calvin Ng
08:39 26 Nov 20
S Tan
S Tan
04:06 26 Nov 20
I will like to thank City Cooling aircon technicians (Soon and Lee) who came to my house to service the aircons. I thought some of my aircons may need chemical overhaul. In the end, they assessed my aircons were still in good condition, and said normal servicing will suffice. On their recommendations, top up of gas was carried out too. They were punctual, professional, kept the place clean, were not pushy, and answered my questions patiently. The work was value for money. For their good service, I gave them a small tip, and they were quite reluctant to accept it. I will recommend City Cooling to my friends. Once again, thank you.
Jayson Lok
Jayson Lok
02:37 26 Nov 20
Found a leaflet at my door promoting their service and decided to try out their service since my A/C are due for servicing.The technicians are very professional and through when they are doing chemical washing. My A/C is squeaky clean now and they even clean up the toilet and wipe away drips on my parquet floor!Although they didnt seal the gas pipe properly and it leaked causing the A/C to blow out warm air, they rectify it right away the next day without delays.Prompt response from Admin and technicians have been punctual. Highly recommended!
Jesse OngChooChoo
Jesse OngChooChoo
09:27 25 Nov 20
I’ve been using City cooling Aircon service for nearly 3 years.Here’s my overall experience and comment: 👍🏼very satisfied and am happy customer😃....Initially I used them for general aircon cleaning (washing n chemical wash) for my office.Services and jobs were well done.There after I uses them for many homes and residentials on their service & repair, replacement & new installation, relocation...etc.I must say Mr Calvin(the Manager in-charge) is a very kind and understanding Manager and he is also very empathetic.Most of his teams were quite responsive. They would explain and advise accordingly if needed.And they were fast and precise in the job.
Parham Mansor s.
Parham Mansor s.
05:04 21 Nov 20
Lim Sher Jie
Lim Sher Jie
01:47 19 Nov 20
Great customer service who responds promptly and the pricing offered is one of the best in the market (checked in with 4-5 other firms). The actual service team were also impressive. The work was fast and they provided insights into what should be cleaned and not eg my second aircon unit wasnt dirty and they advised not to service it. The team did not push on signing up of packages and shared on what to look out for the next servicing session. Felt that they were transparent.Overall was a good experience working with City Cooling and will utilise their service again. Do keep up your good work + good pricing!
Thomas Koh
Thomas Koh
04:05 18 Nov 20
GT Gonzales
GT Gonzales
02:23 18 Nov 20
I always call them and they always respond in time. Their services are good and their workers give sincere suggestions and diagnosis. Keep it up! Good job!
Arry Valendra
Arry Valendra
01:56 12 Nov 20
City Cooling did assist beyond its usual job scope when our living room aircon was found with a leak less than 1 month from last servicing. The repair team managed to arrive on site on the same day and the leak has been fixed. Thank you for the service. Appreciated.
VL Bliss
VL Bliss
07:24 03 Nov 20
Response very good and fast. Happy with their service. Aircon technicians are knowledgeable.
Lya Fazila
Lya Fazila
06:49 03 Nov 20
JASMINE LIM
JASMINE LIM
05:22 02 Nov 20
Been using City Cooling for more than a year of aircon servicing and technicians who came were always professional. Replies were prompt, price is good, and service is great! Highly recommended!
Karen Ong
Karen Ong
12:30 27 Oct 20
Very professional ! Very impressed with the team. Mom said,“ 找到好的,不换了!” ( City cooling is our one and only choice )
Chen Huantai
Chen Huantai
11:19 27 Oct 20
Amanda Chua
Amanda Chua
06:46 27 Oct 20
Just had a very good experience with City Cooling's technicians Yong and Soon, for which I would like to commend them.One of my aircon units is a particularly tricky one, as it is located close to a high ceiling, to service a loft area, and can only be accessed via a 5m ladder. Many companies have not been able to do the job (esp for chemical overhaul).After realising that their original ladder was too short, instead of turning down the job, they went to obtain the right ladder, and completed it without any fuss. Their attitude was very professional,. They also recommended a long-term solution to relocate the aircon unit, such that it would be less problematic for servicing in future, which was very useful.Lastly, they were on time, which I really appreciate, due to bad experiences with other servicing companies. Looking at taking up a regular contract with them in future.
laipui tham
laipui tham
03:57 23 Oct 20
City Cooling responded very quickly with a free site visit to my apartment and provided me with an email quotation on aircon installation on the same day. They were able to fix an appointment the following week to carry out the dismantling of my old system and installation of new aircons. All the work was completed within a day. Great job!
MM BW
MM BW
09:14 22 Oct 20
Md Faisal Md Ali
Md Faisal Md Ali
10:08 16 Oct 20
I would like to feedback about the 2 workers that came for the installation (Ah Xi and Ah Sen). They were very hardworking and made a good assessment of the placement of the aircons. I could sense it was a challenging job but they persevered for 2 days to ensure the job is completed on time. I would also like to thank the customers service officer Chloe for always replying my questions and considerations. My sincerest thanks to you and your team. Definitely recommended! 😊👍🏾💪🏾
Joel Ng
Joel Ng
07:16 15 Oct 20
Thanks Met and team for smooth installation of system 3 mitsubishi, as well as doing a pressure test prior 👍
CaroI Wong
CaroI Wong
15:02 13 Oct 20
服务有责任心。服务人员很友善!当发现有问题就会安排最快的时间来跟进!服务业的最讲究就是好的服务,信誉,责任心!必须特别的给于阿Xi,阿Yong 点赞!👍
Lk
Lk
09:46 05 Oct 20
Miss Yeo
Miss Yeo
05:07 05 Oct 20
The team from City Cooling Engineering is always punctual, professional and gets the job done well. The technicians are polite and will patiently explain the latest situation with recommended options. Highly recommend their services as a one-stop AC solution!
ismail rahman
ismail rahman
03:58 02 Oct 20
Did an AC installation for all the rooms in my house. The professionalism and workmanship showed by the workers has been nothing short of exemplary. Will definitely recommend their affordable range of air-cons and services to my friends.
Ong Chinsoon
Ong Chinsoon
03:14 02 Oct 20
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