Tanveer Evan Bulbul
3 days ago
wini lim
4 days ago
The technician is good and very experienced. The servicing was done well and professionally. I’m satisfied with his work 👍
Philippe Rose
6 days ago
Used this company since 2021 for quarterly servicing of 5 units. While the basic servicing itself was generally fine, almost every visit involved attempts to upsell additional chargeable services.
Most recently, the technician persuaded my wife to approve and pay S$180 for condenser cleaning on the spot, despite the condenser having already been serviced by another company only a few months earlier and without any obvious performance issues.
My issue is not that recommendations were made, but the repeated pressure-selling approach during routine maintenance visits, especially when speaking to someone who is not in a position to assess the technical necessity in real time. Major maintenance items like this should be properly discussed with the landlord/homeowner first rather than pushed during a service appointment.
After several years as a customer, this experience significantly reduced my trust and I will not be renewing the contract.
Most recently, the technician persuaded my wife to approve and pay S$180 for condenser cleaning on the spot, despite the condenser having already been serviced by another company only a few months earlier and without any obvious performance issues.
My issue is not that recommendations were made, but the repeated pressure-selling approach during routine maintenance visits, especially when speaking to someone who is not in a position to assess the technical necessity in real time. Major maintenance items like this should be properly discussed with the landlord/homeowner first rather than pushed during a service appointment.
After several years as a customer, this experience significantly reduced my trust and I will not be renewing the contract.
Response from the owner:As you mentioned, you had engaged another company to service the condenser in July last year. Therefore, we are not aware of the exact servicing process or cleaning works previously carried out by them.
Based on our on-site inspection, any recommendations made by our technician would first be informed and explained to the customer before proceeding. You may also refer to the attached photos showing the actual condition of the condenser at that time. The condenser was indeed heavily choked, and our technician had also shown and explained the condition to your wife on-site before proceeding with the cleaning.
Based on our records, aside from the contract servicing, there were no additional chargeable works carried out for your system since 2021.
At the same time, if our technicians identify any air-conditioning issues during servicing, we believe it is our responsibility to inform and advise the customer accordingly. Otherwise, if the issue worsens later on, we would not be able to take responsibility for any resulting problems.
Before carrying out any additional work or chargeable services, we will always inform and explain the situation to the customer first. Only after receiving the customer’s confirmation will we proceed with the work.
You may also wish to check with the previous servicing company regarding their cleaning process, as the condenser condition was still heavily clogged during our inspection. We have also provided the relevant photos for your reference.
We absolutely did not hard sell any services. Regarding the condenser servicing, you may refer to the photos of the condenser condition provided. The condenser was indeed heavily choked at the time of inspection.
Based on our on-site inspection, any recommendations made by our technician would first be informed and explained to the customer before proceeding. You may also refer to the attached photos showing the actual condition of the condenser at that time. The condenser was indeed heavily choked, and our technician had also shown and explained the condition to your wife on-site before proceeding with the cleaning.
Based on our records, aside from the contract servicing, there were no additional chargeable works carried out for your system since 2021.
At the same time, if our technicians identify any air-conditioning issues during servicing, we believe it is our responsibility to inform and advise the customer accordingly. Otherwise, if the issue worsens later on, we would not be able to take responsibility for any resulting problems.
Before carrying out any additional work or chargeable services, we will always inform and explain the situation to the customer first. Only after receiving the customer’s confirmation will we proceed with the work.
You may also wish to check with the previous servicing company regarding their cleaning process, as the condenser condition was still heavily clogged during our inspection. We have also provided the relevant photos for your reference.
We absolutely did not hard sell any services. Regarding the condenser servicing, you may refer to the photos of the condenser condition provided. The condenser was indeed heavily choked at the time of inspection.
Tricorn Ng
6 days ago
They are quick and efficient. The customer service is also very prompt in replying to inquiries! Very happy with their service!
Sabrina Koh
6 days ago
Absolute waste of time engaging them. Messaged them to fix an appointment for site visit, they forgot about it on the actual day and said that they are not aware. Then suddenly remembered, gave me a wrong technician number. Had to chase them for a quotation and said that they don’t have the ability to carry out the works. No apology, no explanation. Terrible service and waste of time. Not professional
Response from the owner:We would like to clarify that we did not intentionally waste your time. Our team attended the site as scheduled for the inspection, and after confirming the situation, we informed you the next morning that we were unable to take up the project.
Additionally, as you mentioned, you had also arranged 3-4 aircon companies to attend the site for comparison. Therefore, we do not feel it is fair to say that we “wasted your time,” as we did arrange for our staff to attend the site and carry out the inspection properly.
Additionally, as you mentioned, you had also arranged 3-4 aircon companies to attend the site for comparison. Therefore, we do not feel it is fair to say that we “wasted your time,” as we did arrange for our staff to attend the site and carry out the inspection properly.
CHOONHENG TAN
1 week ago
I contacted City Cooling Pte Ltd on the morning of 9 May as my air con.was not working. City Cooling air con serviceman came to my house at 2Pm to service my air con. Within 5 mins, he find out the problem & change the part in less than 7 mins, & the air con is back in working condition.
City Cooling provided excellent service & it's serviceman is very experience.
Highly recommend anyone who required to service their air con.
City Cooling provided excellent service & it's serviceman is very experience.
Highly recommend anyone who required to service their air con.