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Customer Reviews

They cleaned the Aircon unit very cleanly, and also ensured the surrounding area (floor) was clean. They also did a follow up when there was a problem afterwards.
KOO MJ
KOO MJ
06:36 10 Dec 20
1st time engage AC cleaning from City Cooling Engineering thru WhatsApp appointment. Customer service very responsive. The technicians came on time. Technician Hong very patient and expert . Before start cleaning service, he asked any issue from AC , so he can help to troubleshoot. He inspected the unit and show me what he will do. He informed me that compressor need to cleaning too but not hard sell . He explained the pro and let me decide. Strongly recommend City Cooling Engineering 👍🏻
Wendy Loi
Wendy Loi
12:42 08 Dec 20
Sunil Gullipalli
Sunil Gullipalli
04:34 08 Dec 20
The Aircon technician was on time. The service is good value and good quality. Overall service is excellent.
Loh Yee ling
Loh Yee ling
02:27 08 Dec 20
We had them first time for one time service, and Mr. Sian and Mr.Long did a good job and gave us good discounts for package, their services was so good. Definitely recommended.
Ramesh Rajan
Ramesh Rajan
10:15 03 Dec 20
Calvin and his installation team is professional and ensure all fine details is properly installed. I am particular with the finishing and I am satisfied with their services. Kudos to the team! Thank you
Max Ng
Max Ng
05:41 30 Nov 20
Calvin Ng
Calvin Ng
08:39 26 Nov 20
I will like to thank City Cooling aircon technicians (Soon and Lee) who came to my house to service the aircons. I thought some of my aircons may need chemical overhaul. In the end, they assessed my aircons were still in good condition, and said normal servicing will suffice. On their recommendations, top up of gas was carried out too. They were punctual, professional, kept the place clean, were not pushy, and answered my questions patiently. The work was value for money. For their good service, I gave them a small tip, and they were quite reluctant to accept it. I will recommend City Cooling to my friends. Once again, thank you.
S Tan
S Tan
04:06 26 Nov 20
Found a leaflet at my door promoting their service and decided to try out their service since my A/C are due for servicing.The technicians are very professional and through when they are doing chemical washing. My A/C is squeaky clean now and they even clean up the toilet and wipe away drips on my parquet floor!Although they didnt seal the gas pipe properly and it leaked causing the A/C to blow out warm air, they rectify it right away the next day without delays.Prompt response from Admin and technicians have been punctual. Highly recommended!
Jayson Lok
Jayson Lok
02:37 26 Nov 20
I’ve been using City cooling Aircon service for nearly 3 years.Here’s my overall experience and comment: 👍🏼very satisfied and am happy customer😃....Initially I used them for general aircon cleaning (washing n chemical wash) for my office.Services and jobs were well done.There after I uses them for many homes and residentials on their service & repair, replacement & new installation, relocation...etc.I must say Mr Calvin(the Manager in-charge) is a very kind and understanding Manager and he is also very empathetic.Most of his teams were quite responsive. They would explain and advise accordingly if needed.And they were fast and precise in the job.
Jesse OngChooChoo
Jesse OngChooChoo
09:27 25 Nov 20
Parham Mansor s.
Parham Mansor s.
05:04 21 Nov 20
Great customer service who responds promptly and the pricing offered is one of the best in the market (checked in with 4-5 other firms). The actual service team were also impressive. The work was fast and they provided insights into what should be cleaned and not eg my second aircon unit wasnt dirty and they advised not to service it. The team did not push on signing up of packages and shared on what to look out for the next servicing session. Felt that they were transparent.Overall was a good experience working with City Cooling and will utilise their service again. Do keep up your good work + good pricing!
Lim Sher Jie
Lim Sher Jie
01:47 19 Nov 20
Thomas Koh
Thomas Koh
04:05 18 Nov 20
I always call them and they always respond in time. Their services are good and their workers give sincere suggestions and diagnosis. Keep it up! Good job!
Gerly Gonzales
Gerly Gonzales
02:23 18 Nov 20
City Cooling did assist beyond its usual job scope when our living room aircon was found with a leak less than 1 month from last servicing. The repair team managed to arrive on site on the same day and the leak has been fixed. Thank you for the service. Appreciated.
Arry Valendra
Arry Valendra
01:56 12 Nov 20
Response very good and fast. Happy with their service. Aircon technicians are knowledgeable.
VL Bliss
VL Bliss
07:24 03 Nov 20
Lya Fazila
Lya Fazila
06:49 03 Nov 20
Been using City Cooling for more than a year of aircon servicing and technicians who came were always professional. Replies were prompt, price is good, and service is great! Highly recommended!
JASMINE LIM
JASMINE LIM
05:22 02 Nov 20
Very professional ! Very impressed with the team. Mom said,“ 找到好的,不换了!” ( City cooling is our one and only choice )
Karen Ong
Karen Ong
12:30 27 Oct 20
Chen Huantai
Chen Huantai
11:19 27 Oct 20
Just had a very good experience with City Cooling's technicians Yong and Soon, for which I would like to commend them.One of my aircon units is a particularly tricky one, as it is located close to a high ceiling, to service a loft area, and can only be accessed via a 5m ladder. Many companies have not been able to do the job (esp for chemical overhaul).After realising that their original ladder was too short, instead of turning down the job, they went to obtain the right ladder, and completed it without any fuss. Their attitude was very professional,. They also recommended a long-term solution to relocate the aircon unit, such that it would be less problematic for servicing in future, which was very useful.Lastly, they were on time, which I really appreciate, due to bad experiences with other servicing companies. Looking at taking up a regular contract with them in future.
Amanda Chua
Amanda Chua
06:46 27 Oct 20
City Cooling responded very quickly with a free site visit to my apartment and provided me with an email quotation on aircon installation on the same day. They were able to fix an appointment the following week to carry out the dismantling of my old system and installation of new aircons. All the work was completed within a day. Great job!
laipui tham
laipui tham
03:57 23 Oct 20
MM BW
MM BW
09:14 22 Oct 20
I would like to feedback about the 2 workers that came for the installation (Ah Xi and Ah Sen). They were very hardworking and made a good assessment of the placement of the aircons. I could sense it was a challenging job but they persevered for 2 days to ensure the job is completed on time. I would also like to thank the customers service officer Chloe for always replying my questions and considerations. My sincerest thanks to you and your team. Definitely recommended! 😊👍🏾💪🏾
Md Faisal Md Ali
Md Faisal Md Ali
10:08 16 Oct 20
Thanks Met and team for smooth installation of system 3 mitsubishi, as well as doing a pressure test prior 👍
Joel Ng
Joel Ng
07:16 15 Oct 20
服务有责任心。服务人员很友善!当发现有问题就会安排最快的时间来跟进!服务业的最讲究就是好的服务,信誉,责任心!必须特别的给于阿Xi,阿Yong 点赞!👍
CaroI Wong
CaroI Wong
15:02 13 Oct 20
Lk
Lk
09:46 05 Oct 20
The team from City Cooling Engineering is always punctual, professional and gets the job done well. The technicians are polite and will patiently explain the latest situation with recommended options. Highly recommend their services as a one-stop AC solution!
Miss Yeo
Miss Yeo
05:07 05 Oct 20
Did an AC installation for all the rooms in my house. The professionalism and workmanship showed by the workers has been nothing short of exemplary. Will definitely recommend their affordable range of air-cons and services to my friends.
ismail rahman
ismail rahman
03:58 02 Oct 20
Ong Chinsoon
Ong Chinsoon
03:14 02 Oct 20
They provide good aircon services and maintenance. The pricing is lower than other company and I always get discount from them. Technicians are so friendly and patient. To me, this is the best aircon service company in Singapore!! I will keep supporting them.
620 Xion
620 Xion
15:14 24 Sep 20
Have been engaging them 3x/yr for close to 4 years. Crew will always come in pairs; and they work hand-in-hand to ensure efficiency. Always punctual during appointments.Due care is taken when removing aircon covers, filters etc and leaves the house at the same state that they came.Professional maintenance work done to all my aircon units. Even the chemical wash provided was carried out conscientiously.Package pricing is competitive and able to recommend you packages based on the number of active aircon used in the household.
Fahmy small boy
Fahmy small boy
06:52 23 Sep 20
Fast, neat and efficient service
Ankur Khanna
Ankur Khanna
03:21 23 Sep 20
The team of 3 that came to my place did a 7 hour job to install my aircon. Changing the pipe layout as we requested where they changed the converter and aircon. The team even suggested me to use Mitsubishi instead of other Brand’s for the convenience of spare parts for future repairs. Happy to have the service of this team!
Josh Au
Josh Au
12:12 22 Sep 20
technicians very polite and profession. The cleaning was tidy and fast. Thanks.
simon kwong
simon kwong
11:03 21 Sep 20
Sparta Cus
Sparta Cus
02:53 20 Sep 20
alia cath
alia cath
11:54 16 Sep 20
Oliveria Audrey Gimes
Oliveria Audrey Gimes
11:08 16 Sep 20
Mimi Mejud
Mimi Mejud
10:11 16 Sep 20
ROSELINE GIMES
ROSELINE GIMES
10:02 16 Sep 20
The company has the professional staffs. The admin guy is really patient with the customer. They explain clearly all my questions about air-con. Moreover, the technical guys are also lovely and friendly. They helped me to have a good quality air-con with the cheaper price. Especially, the wall is not damaged. Recommend all people try with this company
Jolie Phan
Jolie Phan
09:30 16 Sep 20
SONG KANG Calvin TEO
SONG KANG Calvin TEO
06:27 16 Sep 20
Had been engaging them since i moved in 2 years ago. Good service, reasonable pricing & awesome job! 👍🏻
Henry Loh Hong Li
Henry Loh Hong Li
17:48 11 Sep 20
Responsible and excellent services
jeffrey soh
jeffrey soh
01:29 06 Sep 20
Jonas Tan
Jonas Tan
09:07 03 Sep 20
Eph Castillo
Eph Castillo
08:15 01 Sep 20
Thanks for cleaning our a/c but it’s not so professional not to clean your mess after using the washroom to wash something...now it’s all wet on the toilet floor. ;(
Masako Ishimoto
Masako Ishimoto
03:41 01 Sep 20
Alfie Yap
Alfie Yap
23:45 25 Aug 20
The two technicians Siang and Yiong who did chemical overhaul for my aircon this morning were very professional and conscientious in carrying out their tasks .They were both very knowledgeable in giving advice on future maintenance, retrofitting and repairing works required. 2 thumbs up for their great service!! Highly recommended!
Mylian
Mylian
13:54 24 Aug 20
I have been using their service for 3 years now and I am very satisfied. The team is very professional.
Soumyajit Roy
Soumyajit Roy
02:44 21 Aug 20
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